Do we really need to focus on SLA’s?

We need to recognize that the best practice for cloud application design and configuration is to build resiliency into the application rather than expect it from the cloud platform. This way you can achieve any service-level agreement regardless of the base SLA provided by the cloud platform. Getting the performance you need is an application-specific goal anyway. What’s the value of having your sourcing and vendor management team negotiate a high and tight SLA from the cloud vendor when source of issue is the application?

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